{"id":19195,"date":"2023-06-07T18:12:22","date_gmt":"2023-06-07T21:12:22","guid":{"rendered":"https:\/\/astrategia.eurekatech.io\/?post_type=lp_course&#038;p=19195"},"modified":"2023-06-13T17:27:29","modified_gmt":"2023-06-13T20:27:29","slug":"experiencia-del-cliente","status":"publish","type":"lp_course","link":"https:\/\/astrategia.eurekatech.io\/?lp_course=experiencia-del-cliente","title":{"rendered":"EXPERIENCIA DEL CLIENTE"},"content":{"rendered":"<p>Proporcionar a los participantes los conocimientos, habilidades y t\u00e9cnicas necesarias para comprender, dise\u00f1ar y gestionar de manera efectiva la experiencia que los clientes tienen al interactuar con una empresa o marca.<\/p>\n<p>MODULOS<\/p>\n<p>1.Definici\u00f3n y Conceptos claves del CX.<\/p>\n<p>2.Entendiendo a los clientes.<\/p>\n<p>3.Dise\u00f1o de la Experiencia de los Clientes. Journey Mapping.<\/p>\n<p>4.Experiencia Omnicanal.<\/p>\n<p>5.Medici\u00f3n y mejora continua de la CX.<\/p>\n<p>Modalidad: H\u00edbrida<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Proporcionar a los participantes los conocimientos, habilidades y t\u00e9cnicas necesarias para comprender, dise\u00f1ar y gestionar de manera efectiva la experiencia que los clientes tienen al interactuar con una empresa o marca. MODULOS 1.Definici\u00f3n y Conceptos claves del CX. 2.Entendiendo a &hellip; <\/p>\n","protected":false},"featured_media":19489,"comment_status":"closed","ping_status":"closed","template":"","course_category":[41],"course_tag":[],"_links":{"self":[{"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/lp_course\/19195"}],"collection":[{"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"replies":[{"embeddable":true,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19195"}],"version-history":[{"count":2,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/lp_course\/19195\/revisions"}],"predecessor-version":[{"id":19442,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/lp_course\/19195\/revisions\/19442"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=\/wp\/v2\/media\/19489"}],"wp:attachment":[{"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19195"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=19195"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/astrategia.eurekatech.io\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=19195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}